Refund policy
Returns & Refunds Policy
Effective Date: 29 August 2026
At kké studio, we want you to be happy with your purchase. We accept eligible returns within 7 days of delivery.
Eligibility for Returns
To be eligible for a return:
- Your return request must be made within 7 days of receiving your order.
- The product must be unused and unworn.
- The product must be returned in its original condition and packaging.
- The product must not show signs of wear, damage, alteration or use.
Products that have been worn, damaged or altered after delivery may not be eligible for return.
Incorrect or Defective Products
If you receive an incorrect, defective or damaged product, please contact us within 7 days of deliverywith your order number and clear photographs of the issue. We will review the issue and, where appropriate, arrange a replacement, repair or refund.
Products are expected to correspond with their description and agreed specifications.
Returns Process
To initiate a return, contact us at info@kkestudio.com within the applicable return period.
Once your return request has been approved, we will provide instructions for returning the product.
Customers are responsible for return shipping costs for returns that are not the result of an error or defect on our part.
Refunds
Once we receive and inspect the returned product, we will notify you of the outcome.
Approved refunds will be processed to the original payment method where possible. The time it takes for a refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We accept exchanges subject to product availability. Exchange requests must be made within 7 days of delivery and the product must meet our return conditions.
Customers are responsible for return shipping costs
Made-to-Order Products
Because our products are made to order, we encourage customers to carefully confirm their size, colour and product selection before completing an order.